DELIVERY

- When will my shipment be delivered?
You should expect your package to arrive within 3 to 5 days after receiving your order confirmation, unless otherwise instructed. Machja ships your order using Coliposte International (French postal service).

- Can I track my shipment?
Yes. After your order has been processed, you will receive an e-mail with a tracking number and other information on your order.

- Where do you deliver?
We deliver to the United Kingdom, including Northern Ireland, the Isle of Wight and the Channel Islands.

REIMBURSEMENT

- I’m not satisfied with my order. Can I be reimbursed?
If for any reason you are not satisfied with your purchase, Machja will reimburse you. The reimbursement process is very easy! Upon receiving your order, you have seven days to return your un-washed, un-worn items in their original packaging. You should expect your refund within twenty days upon the receipt of your returned items.

ATTENTION !: Any return of goods must be completed within 7 days following delivery.
Reimbursement or exchange will not be possible after this date.
You will be responsible for additional return shipping fees.

EXCHANGE

- I would like to exchange my items for another color or size. What can I do?
If you would like to exchange your purchase purchase, Machja will be happy to help. The exchange process is very easy! Upon receiving your order, you have seven (7) days to return your un-washed, un-worn items in their original packaging. After receiving your items to be exchanged, we will process the new order within 48 hours (depending on availability of stock).
Please let us know, prior to sending, that you are returning a product, so that we can make proper arrangements and make sure we have the product you want.

ATTENTION !: Any return of goods must be completed within 7 days following delivery.
Reimbursement or exchange will not be possible after this date.
Goods are returned and exchanged to Machja at your own expense. However new delivery charges for the exchange goods are free. Please note that we cannot be held liable for goods that do not reach us.


Please send all returns along with this return pdf form to this address:
Machja
69 cours Julien
13006 Marseille
France

For further information, please feel free to contact our customer service.

SECURE PAYMENT

- Is my online payment safe?
Yes. Using your bank card or credit card on Machja’s site is safe and secure.
In order to ensure the safety of your personal information, we use Paypal, the on-line transactions world’s leader.
PayPal is a specialized service for online payment processing with more than 100 million registered users worldwide. PayPal guarantees the secure transfer of sensitive user data. If you are still unsure about using PayPal and/or unfamiliar with its services, please read more about PayPal on the Official PayPal Website.
With this system, your payment by bank card is directly transferred to Paypal’s secure server. Your card number is never communicated to us. The exchanges are coded with a SSL 3 protocol (Secure Socket Layer), the world standard for secure online payments used by most web browsers.

- Can I pay by credit card?
Yes. We accept the following credit cards: Visa, Mastercard, Discover and American Express.