Company name : MACHJA
Legal status and capital : SARL 7500 euros
Head office : 9 chemin du Fiumicellu 20200 San Martino di Lota - FRANCE
Phone : +33 4 95 33 83 26
Fax : +33 4 95 33 83 26
E-mail : serviceclient@machja.com
website : www.machja.com
Opening hours : de 9H30 à 18H30 Monday to friday
The site and all the associated rights are fully owned by SARL MACHJA. Any reproduction, whether full or partial, requires the owner’s approval. However, hypertext links to the site can be made without a specific request being required.
1. Acceptance of conditions
The Client agrees that they were aware of the specific conditions of sale on this screen when they made their order and state that they accept them without reservation.
These General Conditions of Sale define the contractual relation between SARL MACHJA and their Client and the two parties accept them without reservation. These General Conditions of Sale supersede and annul all other conditions on any other document unless there is a specific written prior derogation.
2. Products
The photographs of the products are not contractual. SARL MACHJA is not responsible for any errors that may occur.
3. Order
The automatic registration systems are considered as sufficient proof of the nature, the content and the date of order. SARL MACHJA will confirm to Client that the order has been accepted using the e-mail address that Client has given. The sale is not completed until the order has been verified. SARL MACHJA has the right to cancel any order from a client with whom there is a dispute relating to payment for an earlier order. The information given by Client when making an order is their responsibility: in the event of an error in the delivery address, SARL MACHJA can not be held responsible if it is impossible to deliver the order.
4. Delivery
After confirming an order, SARL MACHJA agrees to deliver to the carrier, the Poste (French postal service), all the articles ordered by Client within a maximum of 72 working hours. The parcels are sent by Collissimo Suivi (premium parcel post service) and the Poste promises to deliver the order to the address given by Client and provided to the Poste by SARL MACHJA.
Additionally, for deliveries outside mainland France, Client agrees to pay all import taxes, customs duties, value added tax and all other taxes due under the laws of the country where the order is received. All orders made with SARL MACHJA are for the personal use of Client and Client or the person receiving the order will not re-sell some or all of the products contained therein. SARL MACHJA accepts no legal responsibility if tax payments are not made by Client.
Delivery is made by the Poste (French postal service) using either Colissimo Suivi (premium parcel post service) or by Chronopost (courier service) in accordance with Client’s choice for delivery to mainland France. Delivery is made within the time frame agreed with Client by the product being handed directly to the addressee, or if they are absent, to another person authorised by Client. Client has no right to claim damages for any lateness of delivery.
Delivery to EC countries are made by the Poste (French postal service) using either Colissimo Suivi (premium parcel post service) or by Chronopost (courier service) in accordance with Client’s choice for delivery. Deliveries to countries outside the EC are made by international postal services or Chronopost in accordance with Client’s choice for delivery.
SARL MACHJA is released from its obligation to supply by reason of a force majeure which may include but is not limited to war, riot, fire, strikes, accidents and supply failures, The goods are dispatched at addressee’s risk. Always check your parcel upon arrival. You have 48 hours to indicate any shortages or damage to the carrier.
For reasons of availability, an order can be delivered in several parcels to a Client. The Client only pays for one delivery in this case. If Client requires delivery to 2 addresses, they should make two orders and each will have its own delivery charge.
5. Cancellation
Client has 7 days from receiving the articles to make up their minds. If Client changes their opinion and wants a refund for their purchase, they should send the article(s) back in their original packaging, intact and accompanied by all the accessories, if there are any, the instructions for use and other documentation, to the address below :
Machja
9 chemin du Fiumicellu
20200 San Martino di Lota - FRANCE
Should Client exercise this right of cancellation, SARL MACHJA will refund all payments made by Client, excluding the cost of returning the goods and the cost of delivery. The refund will be made within 15 days.
6. Price
The prices are in EUROS.
Prices on product sheets do not include delivery costs.
The price shown on the order confirmation is the final price and it will not be subject to change; it includes all taxes and VAT for France and EC countries. This price includes the product price, handling, packaging and storage costs, delivery and installation.
7. Paiement
The price invoiced to Client is the price shown on the order confirmation sent to them by SARL MACHJA.
The price of the products is payable at the time of purchase on the day the order becomes effective.
Payment can be made by bankcards with the CB logo.
The Ogone site provides secure payment via the CAISSE D\’EPARGNE banking server.
The number of your bankcard is directed to the bank’s server and your payment is made directly to a bank in a secure environment without transiting via the store server. This provides a much greater assurance that your number is only known by our partner bank : The Caisse d'épargne.
The order confirmed by Client will not be considered as effective until the bank payment centre has authorised it. In the event that this centre refuses it, the order is automatically cancelled and Client advised by e-mail. Additionally, SARL MACHJA has the right to cancel any order from a client with whom there is an unresolved dispute.
8. Jurisdiction
This agreement is subject to the laws of France. SARL MACHJA cannot be held responsible for damage of any sort, whether actual, theoretical or personal that may result from the poor operation of one of the products sold. This also applies for any changes made to products by their manufacturers. For all and any claim, the responsibility of SARL MACHJA is limited to the value of the order and is not engaged for simple errors or omissions that may occur despite all the precautions taken in presenting the products. In case of difficulties in applying this agreement, Client has the option, prior to any legal action, of seeking an agreed solution specifically with the assistance of a professional association for the sector, a consumer’s association or any other adviser of their choice
It should be noted that seeking an agreed solution does not interrupt the ‘short delay’ of legal guarantees nor the contractual length of this guarantee. It should also be noted that as a general rule, with the reservation that the courts can change their approach, the respect of the clause of this contract in respect of the guarantee assumes that Client has met their financial obligations to SARL MACHJA.
For any other useful information for which Client does not find a response here in, Client can contact SARL MACHJA by e-mail addressed to: serviceclient@machja.com
Any claims or disputes will be attentively and carefully evaluated and those who take the trouble to explain the circumstances are always presumed to be honest. In the event of a dispute, Client should first contact the company to try and find an agreed solution.
Should this fail, the Tribunal de Commerce at BASTIA (FRANCE) is the only competent court whatever the place of delivery and whatever means of payment is accepted.
9. Guarantee
SARL MACHJA cannot be held responsible for a failure to respect the current regulations or laws in the destination country. SARL MACHJA’s responsibility is always limited to the value of the product in question, valued at its date of sale and this without the possibility of claims against he trademark or the manufacturer.
In all circumstances, Client has a legal guarantee against vices and hidden faults (Articles 1625 and the following of the Code Civil –French civil law). Provided that Client can demonstrate that there is a hidden defect, Vendor is legally obliged to repair all the consequences (Articles1641 and the following of the Code Civil –French civil law).
The client service can be contacted 5 / 7 ( Tuesday – Friday 09h30 - 18h30) by telephone:+ 33(0)4 95 33 83 26 or by e-mail to serviceclient@machja.fr
10. Legal notice
The collection of personal information is compulsory for mail order sales and this information is essential for preparing and delivering orders, preparing invoices and guarantee agreements. A failure to provide this information will result in an order not being accepted. As required by the " Informatique et Libertés " law (French data protection law), the use of Client’s personal data is declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). Under article 34 of the law of 6 January 1978 Client has a right of access, modification, correction and deletion of data about themselves which they can exercise via SARL MACHJA. Additionally, SARL MACHJA agrees not to communicate, free of charge or for payment, the addresses of its clients to other third parties. |
